# Recharge Via Virtual POS

To access the recharge functionality via Virtual POS, click on the **RECHARGE POS** menu and then on the **Recharge Cell Phone** submenu as shown in the following figure:

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> **Attention:**
>
> The user must have the **Recharge via Virtual POS** profile to access the functionality. For more information, see how [users management](portal-lojista-administracao-usuario).

# Store selection page

If the merchant has more than one registered store, the first screen will ask you to select one of them:

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> **Attention:**
>
> Se o lojista possui apenas uma loja cadastrada, a tela acima não será apresentada.

# Recharge flow via Virtual POS

## Two-Step Authentication

To perform top-ups through the Merchant's Portal, a second authentication step is required to ensure security during transactions.

> **IMPORTANT**: This authentication is essential to perform recharge operations via Virtual POS. For more information about this authentication and how to enable it, [click here](portal-lojista-autenticacao-duas-etapas).

## Recharge via Virtual POS

### Dados da recarga

On the initial POS recharge screen, enter the customer's cell phone information:

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    "h-0": "Field",
    "h-1": "Description",
    "h-2": "Format",
    "0-0": "Order Code",
    "0-1": "Recharge order code. **Optional**.",
    "0-2": "<u>\\<</u> 12 N",
    "1-0": "Phone Company",
    "1-1": "Phone Company of the mobile phone to be recharged.",
    "1-2": "-",
    "2-0": "Cell phone number",
    "2-1": "Mobile phone number to be recharged.",
    "2-2": "<u>\\<</u> 11 N",
    "3-0": "Cell Phone confirmation",
    "3-1": "Confirmation of mobile number to be recharged     .",
    "3-2": "<u>\\<</u> 11 N"
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After filling in all the data correctly, click on **Confirm Number**. A consultation of the number will be carried out and the recharge values ​​will be presented.

Recharge details will be displayed at the bottom of the screen.

#### Fixed values

In case of fixed values, select the desired value and click on **Proceed to Authentication**:

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#### Variable values

In case of variable values, select a range of values, type the desired value on the side (the value must be within the limits of the selected option) and click on **Proceed to Authentication**:

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### Authentication Data

When confirming the recharge data, you will need to use the **Google Authenticator** to validate the recharge.

Open the app and enter the 6-digit **token** on the screen below:

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After entering the **token**, click on **Confirm Recharge**.

> **Attention:**
>
> If the token is typed 3 times incorrectly, the recharge will be invalidated and the process must be restarted.

### Receipt screen

If the recharge is successfully done, the following screen will be displayed:

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On the final screen you will be able to:

- perform a new recharge with the same store.

- perform a new recharge with another store.

- Print the receipt.

## Recharge Report via Virtual POS

To view the recharges done report, visit the page [Recharge Report via POS](portal-lojista-relatorio-recargas.md).

## Virtual POS Transaction Cancellation

There is no possibility of canceling mobile phone recharges. If you have any questions, please contact support.