Financial Institution

Caribbean
Mexico

In different occasions a merchant might request services that will require an intervention from one of Fiserv certified Field Services provider and there are some ground rules that requires attention before learning how to use the APIs:

  1. There must be an active merchant at the member level to be able to request a new terminal and the identification of such member must be known in advance.
  2. There must be an active terminal for the merchant selected at the member level to place a paper roll request and both identifications must be known before placing the request.
  3. There must be an active terminal for the merchant selected at the member level to place its withdrawal which means, you can’t, for seasonal periods, request a terminal to be installed at a future date and at the same time, request its withdrawal a few weeks / months later. The withdrawal service order can only be placed once the terminal is installed at the merchant location.
  4. It is vital for the success of the service order that the merchant directions are confirmed with the business owner or representative before generating the request because they can’t be changed later.
  5. Due to the integration method between Fiserv and our certified Field Services Provider, updates take place near real time, helping to provide accurate information.
  6. To use the APIs described in this document, an enrollment process at this developer portal must be concluded. Such process will generate the credentials required to use as parameters during an API request.
    The following diagram helps illustrate timings in which each mentioned API should be used.

Main APIs available here to be used by the Financial Institution will be:

APIAPI OwnerAPI UserPurpose
New ticketField Services ProviderFiservAPI to enable creation of Service Orders on vendor platform
Ticket updateField Services ProviderFiservAPI to enable Service Orders update on vendor platform
UninstallFiservFinancial institutionAPI to enable creation of Service Orders to withdrawal a terminal
Supply requestFiservFinancial institutionAPI to enable creation of Service Orders for paper roll delivery
Re-scheduleFiservFinancial Institution and Field Services ProviderAPI to enable update on Service Orders (exclusively to postpone due date)
Order UpdateFiservField Services providerAPI to enable updates on a Service Order assigned to a Field Services vendor
Maintenance / ReplacementFiservFinancial institutionAPI to enable creation of a Service order requesting a terminal to be replaced
Maintenance / Change TechnologyFiservFinancial institutionAPI to enable creation of a Service order requesting a terminal with a different technology
Maintenance / Change CarrierFiservFinancial institutionAPI to enable creation of a Service order requesting a SimCard exchange
InstallFiservFinancial institutionAPI to enable creation of a Service order requesting installation of a new terminal
Cancel orderFiservFinancial institution and Field Services ProviderAPI to enable cancellation of a previously opened Service order
Ticket ListFiservFinancial institutionAPI to enable query of the Service orders opened on behalf of a Merchant
Terminal ListFiservFinancial InstitutionAPI to enable query on the terminals assigned to a particular merchant
ProductFiservFinancial InstitutionAPI to enable confirm terminal model based on a serial number
Ticket List detailsFiservFinancial institution and Field Services ProviderAPI to enable query Service order details based on a Service order number